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Care Manager

Robins' Nest is a nonprofit 501(c)(3) social services agency, recently named as a top workplace by philly.com, dedicated to the safety, support, and empowerment of children and families. At Robins' Nest, we believe that every child deserves the opportunity to grow up in a healthy, happy and safe environment. With this in mind, we offer over 70 innovative support programs that give hope and provide healing to thousands of families throughout Southern New Jersey. We currently offer programs in the Integrated Health, Prevention, and Child Protection and Permanency sectors, and in 2017, served over 11,000 New Jersey residents. Our services directly benefit children, adolescents, adults, veterans, caregivers, older adults, and the community at large. Our services are offered in ten different New Jersey counties: Atlantic, Burlington, Camden, Cape May, Cumberland, Gloucester, Mercer, Monmouth, Ocean, and Salem.
A Place to Call Home is seeking a Care Manager who can support pregnant women and new mothers struggling with addiction. This sober living home is for women who unstably housed and who are in need of a safe place to go through recovery with the goal of feeling family-oriented and supportive.
Job Function: Works in collaboration and continuous partnership with clients, community services, and providers, and the clinical team to ensure the client's care plan is effectively implemented and adequately addresses client's needs. This role will connect clients to relevant community resources including substance abuse treatment, housing, employment, mental health services and primary care
Essential Functions
Serve as the contact point, advocate and informational resource for clients, care team, family/caregivers and community resources regarding client's recovery plan
Partner with clients to monitor adherence to their recovery plan, evaluate effectiveness, monitor progress in a timely manner and facilitate changes as required.
Facilitate client linkages, referrals and access to appropriate treatment, community supports and medical or specialty providers according to the recovery plan
Educate patient and family/caregiver(s) about relevant community resources
Conduct clinical follow up when clients are receiving inpatient or emergency care, and ensure a seamless transition back into the recovery plan upon discharge.
Cultivate and maintain relationships with external community providers and supports.
Completes and submits accurate reports and chart documentation in a complete and timely manner according to program guidelines and established procedures.
Ensures quality and accuracy of written and verbal communications.
Compile data for and prepare a variety of reports as required. May include financial, dashboards or market research to assist in business development and programming
Support the Quality/Compliance/Risk function as required.
Other duties as required
Job Expectations
Communication Requirements
Works collaboratively with all staff to effectively communicate and problem solve.
Appropriately and timely communicates job related concerns to supervisor and staff, and make suggestions for improvement.
Conducts self in a professional manner that positively reflects the agency culture.
Is attentive and responsive to customer needs in a helpful, supportive and timely manner.
Administrative Oversight Requirements
Follows agency policies and procedures and ensures same in others.
Oversee the use of data to ensure best practice.
Educates self and staff on issues impacting department.
Provide on-going evaluation and monitoring of performance through audits, reports, and direct
supervision.
Meeting/Training Requirements
Plays an active role in meetings designed to enhance department and operations
Represents agency at external meetings and trainings as required or assigned.
Necessary Skills and Abilities
Must demonstrate initiative, creativity, be dependable, reliable and work well independently.
Must be able to analyze work, set goals, develop plans and utilize time effectively and efficiently.
Must regularly be able to see, speak and hear. Frequently required to stand, sit, walk, bend, use hands and arms and must occasionally lift up to 20 pounds.
Must be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation or any other diverse needs as reflected in the ability to communicate with staff and/or clients.
Demonstrate ability in working with a variety of internal and external departments
Knowledge of data reporting and analysis in excel, access, and data reporting tools.
Demonstrate advanced communication, analytical, and organizational skills.
Demonstrate strong project management skills
To qualify for this job you need to have the below minimum requirements and experience:
Masters Degree in Health, Psychology, Counseling Social Work, Education or other behavioral health professions
Clinical license (LCSW, LMFT, LPC) in good standing in State of practice
2 years minimum experience in Addictions care coordination
Conflict resolution, group facilitation, and excellent communication skills essential.
Must relate well to others.
Strong work ethic; comfortable working independently.
Proficient in Microsoft Word and Excel.
Must have and maintain a valid driver's license, use of an insured vehicle and an acceptable driving record.



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